Macarena Crafts Policies and Legal Information

1. Shipping Policy

• Processing Time:
  • Orders are processed and shipped the next day after receiving the order.
• Estimated Delivery Time:
  • Delivery will occur within 3 to 5 business days after the order is processed.
  • Shipping is provided by FedEx International.
• Shipping Costs:
  • Free shipping is available for orders within the continental USA.
• Customs & Import Taxes:
  • Customers are responsible for any customs duties and import taxes.

2. Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy outlines the data we collect and how we use it:

• Data Collection:
  • We collect personal information such as names, addresses, and payment details when you make a purchase.
• Data Usage:
  • Your information is used to process orders, provide customer support, and improve our services.
• Data Protection:
  • We implement security measures to protect your data from unauthorized access.
• Cookies and Tracking:
  • Our website uses cookies and similar technologies to enhance your browsing experience.
• Third-Party Sharing:
  • We don’t share your data with third-party partners 

3. Terms and Conditions

• Product Descriptions:
  • Our products are handmade, so dimensions and weights may vary slightly.  No La Chamba product is exactly the same as the other.
• Intellectual Property:
  • All website content, including logos, images, videos, and text, is the property of Ancient Wisdom LLC.
• Limitation of Liability:
  • We strive for accuracy but cannot be held responsible for errors on the website, including pricing errors, product descriptions, and availability.

4. Return and Refund Policy

• 5 Days Return Window:
  • You have 5 days from the date of delivery to initiate a refund for damaged products.
• Same Product Replacement or Store Credit:
  • In cases of defective or damaged products, we offer a hassle-free replacement or store credit.
• Photo Evidence of Damaged Product:
  • Please provide clear photographs of the damaged product to expedite the replacement process.
• No Cash Refund:
  • Refunds are provided as product replacements or store credits only. Cash refunds are not available.

5. Contact Information

For any questions or concerns, please contact our customer support team:

• Email: david@macarenacrafts.com
• Phone:   USA (305) 600 0441

WhattsAPP:  Colombia (+57) 311 808 0724